These general terms and conditions apply to all consultations, treatments and aftercare provided by Looks Clinics (Chamber of Commerce no. 74662910), established at Dokter Stolteweg 88, 8025 AZ Zwolle, the Netherlands, with a clinic in Amsterdam (Nijenburg 73) and an intake location in Rotterdam. Version: November 2026.
1. Applicability
1.1 These terms apply to every appointment and every treatment agreement between you and Looks Clinics. The Dutch Medical Treatment Contracts Act (WGBO) also applies to the care we provide.
1.2 By making an appointment or undergoing a treatment, you confirm that you have read these terms. We draw your attention to these terms when your treatment is scheduled.
1.3 Deviations apply only if we have agreed them with you in writing.
2. Introductory consultation and cooling-off period
2.1 The introductory consultation is free of charge and without obligation. During this consultation one of our doctors assesses whether a treatment is suitable for you and discusses the procedure, the risks, the expected recovery and the costs.
2.2 For some treatments, such as ptosis correction, a consultation at the clinic is required; an online introduction is then not sufficient.
2.3 There is always a cooling-off period of at least one week between the consultation and the treatment. During this period you may decide not to go ahead, without giving reasons and without any costs.
2.4 The doctor decides whether a treatment is medically justified. Looks Clinics may refuse or postpone a treatment if the doctor considers this necessary, for example for health reasons.
3. Reserving, cancelling and rescheduling a treatment
3.1 During the cooling-off period described in article 2.3 you may always decide not to go ahead with the treatment, free of charge. If you have already made a reservation payment, we refund it in full.
3.2 When we schedule your treatment, we ask for a reservation payment of € 450. This amount is part of the treatment price and is deducted in full on the day of treatment. You receive a payment request when the treatment is scheduled; please pay within 5 days using the payment link. If we have not received the reservation payment within that period, the reserved surgery time is released and we will contact you.
3.3 If you cancel the treatment up to 14 days before the scheduled date, we refund the full reservation payment, or, if you prefer, we hold it for a new date.
3.4 Within 14 days before the treatment, the surgery time of the doctor and the team is reserved exclusively for you and can no longer be offered to another client; the preparation of your treatment has also been completed by then. If you cancel the treatment within those 14 days, or do not attend, we retain the reservation payment of € 450 as compensation for the reserved surgery time and the preparation. You do not owe the remainder of the treatment price in that case.
3.5 You may reschedule the treatment once, free of charge, up to 14 days before the scheduled date; the reservation payment then moves to the new date. If you reschedule a second time, or reschedule within 14 days before the treatment, this counts as a cancellation and article 3.4 applies.
3.6 In the event of force majeure, such as illness, admission to hospital or a death in your immediate family, you may reschedule the treatment once without consequences for the reservation payment, also within 14 days. We may ask you for a brief explanation. If our doctor determines that the treatment cannot go ahead for medical reasons, we refund the full reservation payment.
3.7 If Looks Clinics has to reschedule or cancel a treatment, for example because of illness of the doctor, we offer you a new date as soon as possible. The reservation payment moves to the new date, or we refund it in full if you prefer. We are not liable for other costs, such as travel expenses or days taken off work, unless the law provides otherwise.
3.8 Please cancel or reschedule by telephone or by email (info@looksclinics.nl). The moment your message reaches us determines whether you are within or outside the 14-day period. Refunds are made within 14 days to the account from which the reservation payment was made.
3.9 The introductory consultation remains free of charge, even if you do not attend. We do not charge for check-up appointments; we do ask you to reschedule them in good time if you are unable to attend.
4. Prices and payment
4.1 Current prices are listed on our rates page. The price of a treatment includes the introductory consultation, aftercare and the associated check-ups, unless stated otherwise. Prices include VAT where applicable.
4.2 Looks Clinics is a non-contracted healthcare provider. You pay for the treatment yourself: the reservation payment when the treatment is scheduled, using the payment link, and the remainder by debit card on the day of treatment or in advance by bank transfer. You receive an invoice which you may submit to your health insurer if you wish. Whether and how much your insurer reimburses depends on your policy; we cannot make any commitments about this.
4.3 If you do not pay, or do not pay on time, we will send a reminder. If payment is still not received, we may charge statutory interest and reasonable collection costs.
4.4 Price changes do not apply to treatments that have already been scheduled and confirmed.
5. The treatment and aftercare
5.1 Our doctors perform the treatment in accordance with the professional standard and the applicable guidelines. Looks Clinics has an obligation to use best efforts, not an obligation to achieve a particular result: the doctor does what is reasonably possible, but the outcome of a medical or cosmetic procedure differs from person to person and cannot be guaranteed.
5.2 You are required to inform the doctor correctly and completely about your health, medication, allergies and previous treatments. Incomplete information may affect the treatment and your recovery.
5.3 You follow the instructions before and after the treatment, such as cooling, rest, keeping the wound dry and attending the check-up appointments. Our recovery app and the written instructions help you with this.
5.4 If you experience symptoms after the treatment that do not fit the normal recovery, please contact us immediately. Outside opening hours, follow the instructions you received at the time of treatment.
5.5 The aftercare and check-ups included in the price are intended for recovery after the treatment performed. Any additional treatment is discussed with you and quoted separately.
6. Records, photographs and privacy
6.1 We keep a medical record and retain it for the statutory period. Photographs we take for your record form part of that record.
6.2 We use photographs for other purposes, such as our website or social media, only if you have given separate written consent. You may withdraw that consent at any time.
6.3 How we handle your personal data is explained in our privacy policy.
7. Liability
7.1 Looks Clinics is liable for damage resulting from an attributable shortcoming in the care provided, within the limits of the law and of our professional liability insurance.
7.2 Looks Clinics is not liable for damage arising because you provided incorrect or incomplete information or did not follow the instructions before and after the treatment.
7.3 Looks Clinics is not liable for damage to or loss of personal belongings at the clinic.
8. Complaints and disputes
8.1 If you are not satisfied, we would like to hear from you. Please discuss your complaint first with your doctor or with our complaints officer. How this works is explained in our complaints procedure.
8.2 If we cannot resolve the matter together, you may submit your dispute to De Geschillencommissie Zorg (the Dutch Healthcare Disputes Committee), to which Looks Clinics is affiliated.
8.3 Dutch law applies to these terms and to the treatment agreement.
9. Changes
Looks Clinics may amend these terms. The version in force at the time your treatment is scheduled applies to your treatment. The current version is always available at looksclinics.nl.
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